WellSpan Health wanted to improve their VA claims results along with the related patient experience by offering a single point of contact.
Providing care for nearly four million Central Pennsylvania residents, WellSpan Health is one of the state’s leading not-for-profit healthcare networks with $2.8 billion in revenue and more than 1,285 beds.
Their leadership team had a goal to provide a more expeditious claim resolution process while enhancing the patient experience, increasing yield and reducing the overall cost-to-collect. Through our predictive analytics and modeling program, we are able to share results with WellSpan to identify and address the underlying issues creating complex claims denials.
